Information Collection and Use
Your privacy is important to us. Charming Country Inns is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Charming Country Inns collects information from our users and Property Owners or their representative at several different points on our website.
In order to use this website, a Property Owner or their representative must first complete the registration form. During registration a Property Owner or their representative is required to give their contact information (such as name and email address). This information is used to contact the Property Owner or their representative about the services on our site for which they have expressed interest.
We request information from the Property Owner or their representative on our order form. Here a Property Owner or their representative must provide contact information (like name and property address) and financial information (like credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, this contact information is used to get in touch with the Property Owner or their representative.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
This web site contains links to other sites. Please be aware that Charming Country Inns is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and/or email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level, etc.). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Charming Country Inns will automatically send the friend a one-time email inviting them to visit the site. Charming Country Inns stores this information for the sole purpose of sending this one-time email. The friend may contact Charming Country Inns to request the removal of this information from their database.
This website takes every precaution to protect our users’ and Property Owners' or their representatives information. When users or Property Owners or their representatives submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users or Property Owners or their representatives to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email .
Site and Service Updates
We also send the Property Owners or their representatives site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the Property Owners or their representatives to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a Property Owner's or their representative's personally identifiable information changes (such as their zip code or credit card number), or if a Property Owner or their representative no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
Our Property Owner or their representative or users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us .
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes